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Experience

My experience in a nutshell

Click on any circle to learn more or scroll to the appropriate section.

Ernesta Home, Inc.2023 – Present
Rula Mental Health2022 – 2023
Peloton Interactive, Inc.2020 – 2022
Amazon.com, Inc.2017 – 2020
National Grid2012 – 2015
Malcolm Pirnie, Inc. / Arcadis-US2009 – 2012
MIT Sloan School of Management2017
Cornell University2009
University of Michigan2007

Work Experience

Where I have worked

A snapshot of my recent roles. Full details are available upon request.

Certain role details are private and shared selectively.

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Ernesta Home, Inc. logo

Ernesta Home, Inc.

VP of Operations

New York, NY · 2023 – Present

  • Early operator (#11) who built and scaled all post-purchase operations from launch to confidential in annual revenue and confidential+ employees.
  • Architected the full operational stack (OMS, WMS, supply planning, vendor network), later leading WMS migration and defining requirements for internal systems.
  • Owned end-to-end unit economics and execution, expanding gross margin from ~confidential% to ~confidential%.
  • Led a lean, automation-first ops team running national fulfillment across confidential+ SKUs and confidential+ partners, owning board-level metrics.
Rula Mental Health logo

Rula Mental Health

General Manager

New York, NY · 2022 – 2023

  • Led nationwide supply planning during a pivotal transition; developed recruiting strategies to address therapist shortages in California.
  • Built client retention analytics, uncovering behavioral trends and reducing client turnover by 24% in the first 12 weeks.
Peloton Interactive, Inc. logo

Peloton Interactive, Inc.

Director of Business Operations, Peloton Fulfillment Network

New York, NY · 2020 – 2022

  • Delivered a Tableau-based labor management tool in 4 weeks, saving a projected $31M in variable costs; earned Core Operations & Technology Value Award.
  • Grew Communications, L&D, Continuous Improvement, Data & Analytics, and Change Management orgs from inception to 35 team members in 6 months.
  • Launched a nationwide Lean rotational program and sponsored a Kaizen event delivering $3.5M in annual labor savings.
  • Led a high-performing team through multiple reorganizations with the highest engagement score in PFN.
Amazon.com, Inc. logo

Amazon.com, Inc.

Senior Operations Manager, Prime Now

New York, NY · 2017 – 2020

Senior Operations Manager, Prime Now · 2020

  • Oversaw NYC and Long Island operations for Whole Foods Market on Prime Now; scaled to 22 managers, 6,800 associates, and $300M in annual revenue.

Regional Operations Manager, Prime Now · 2018 – 2020

  • Scaled Northeast Prime Now operations from launch to 10 managers, 3,500 associates, and $4M in weekly revenue in 11 months; region held the record for weekly units processed for over a year.
  • Orchestrated the transition to Amazon.com as field operations PM, establishing go/no-go criteria and assessing operational readiness across 265 Whole Foods Market locations in 10 weeks.
  • Streamlined shift fill reporting with at-a-glance leadership views across 200+ locations and 35,000 employees, saving $288k annually.

Pathways Operations Manager, AmazonFresh · 2017 – 2018

  • Drove performance of four managers and 60 associates; increased shift pick rate 10% in three months.
  • Built an Excel tool to identify physical-virtual inventory mismatches, increasing stow rates 15% and decreasing shrink; adopted across 13 AmazonFresh locations.

Pathways Operations Intern, AmazonFresh · 2016

  • Diagnosed quality issues in grocery delivery and implemented countermeasures, reducing in-transit damages by 23% and saving over $100k in 2016.
National Grid logo

National Grid

Process Manager, Electric Deployment · Energy Engineer

Waltham, MA · 2012 – 2015

Process Manager, Electric Deployment · 2014 – 2015

  • Launched the first Performance Excellence (PEx) training program for the Electric business, empowering 1,200 employees to implement improvements and generate $2.2M in FY2015 savings.
  • Secured buy-in across the Electric business and placed high-potential supervisors into full-time PEx roles for six to nine months.

Process Excellence Specialist · 2014

  • Designed the strategy and roadmap for a $10M Process and Performance Excellence (PPx) pilot to improve culture and ways of working.
  • Established KPIs and data collection across six organizations and 80 analysts, reducing weekly processing from 8 hours to 20 minutes.

Technical Support Consultant, Energy Engineering · 2012 – 2014

  • Built an Excel tool to reduce processing time and improve accuracy for lighting energy-efficiency applications across Massachusetts and Rhode Island.
Malcolm Pirnie, Inc. / Arcadis-US logo

Malcolm Pirnie, Inc. / Arcadis-US

Energy Engineer II (promoted from Energy Engineer I)

Clifton Park, NY · 2009 – 2012

  • Energy engineering work across infrastructure and efficiency projects.

Education

Where I went to school

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MIT Sloan School of Management

MBA · Cambridge, MA · 2017

Awarded Dean’s Fellowship for outstanding academic record, personal achievements and professional promise.

Cornell University

Master of Engineering in Mechanical Engineering · Ithaca, NY · 2009

University of Michigan

Bachelor of Science in Mechanical Engineering, cum laude · Ann Arbor, MI · 2007

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